Refund policy

Last updated: 22 October 2026

We would rather refund you than keep money for work that did not help. The thresholds below are fixed so neither of us has to negotiate at a bad moment.

Before work starts

If you cancel before we begin — meaning before we have accessed your platform or produced any deliverable — you get a full refund, no questions asked. In practice this is any time within 48 hours of payment, since we do not start sooner than that unless you ask us to.

After work has started

• Up to 25% of the scope delivered: 75% refund.
• Between 25% and 60% delivered: 50% refund.
• More than 60% delivered: no refund, but everything produced so far is handed over to you in a usable state.

Progress is measured against the written scope you approved, not against time spent. We will show you which items were completed.

If we did not deliver what was scoped

This is different from changing your mind. If the delivered work does not match the scope you approved, tell us within 14 days of handover with the specific items that are missing or wrong. We fix them at no cost. If we cannot or do not fix them within a reasonable period, you get a full refund, including the portion already delivered.

If we miss the delivery date

If we deliver late for a reason that is ours — not waiting on your content or access — you may choose either a 15% discount on the engagement or a full refund and we close it. Your choice, not ours.

What is not refundable

• Third-party costs we paid on your behalf with your approval — paid themes, plugins, licences or hosting. These belong to you and are not ours to reverse.
• Work completed and accepted in a previous engagement.

How to request a refund

• Email [email protected] with the subject "Refund", your engagement name and the reason.
• We reply within 2 business days with the amount and the calculation behind it.
• Approved refunds are issued to the original payment method within 5 to 10 business days.

Chargebacks

If something has gone wrong, write to us first. We have never needed a dispute to resolve a problem, and a chargeback opened before you have contacted us only slows the refund down for both of us.